Frequently Asked Questions Frequently Asked Questions

We make gynecologist-approved women's intimate health products designed to be effective, affordable, and actually enjoyable to use. Our lineup includes:

• Bye Bye UTI Drink Mix — daily UTI prevention with 2,000mg D-Mannose, Cranberry PACs, Vitamin C & Electrolytes. Strawberry lemonade flavor. ($20)
• Vaginal Probiotic Capsules — 20 billion CFU, 8 clinically-studied strains for vaginal flora, odor, pH & yeast balance ($25)
• Balanced Babe Probiotic Gummies — 5 billion CFUs of probiotics for vaginal flora, odor, pH, yeast balance & urinary tract health ($25)
• pH Balanced Wash — gentle intimate cleanser, free from parabens & sulfates ($16)
• pH Balanced Wipes — on-the-go freshness, individually wrapped ($12)
• UTI Test Strips — at-home UTI testing for leukocytes and nitrites ($12)

We also offer bundles like the Complete Care Bundle ($50) and a subscription option with 10% off every order.

You can find us online at cheekybonsai.com and Amazon, plus in stores at:

• Walmart — in the women's health aisle at select locations nationwide
• Erewhon — available at Erewhon Market locations
• Berkeley Bowl — in the wellness section

Use our Store Locator to find the nearest retailer carrying Cheeky Bonsai.

Yes. All Cheeky Bonsai products are made with clean, all-natural ingredients. We never use artificial sweeteners, unnecessary fillers, parabens. Our products are produced in the USA.

We offer a 30-day return policy for items purchased on cheekybonsai.com. If you're not satisfied, contact our team within 30 days of your purchase for a full refund. Refunds appear in your bank account within 5–10 business days of processing.

Reach us at hi@cheekybonsai.com to start a return.

Cheeky Bonsai is a women-owned intimate health brand founded by Elise Orthwein and Catherine Nguyen. We started because we were tired of the stigma around UTIs, vaginal health, and the products meant to help. We've served over 500,000 customers and built a community of 500K+ on TikTok who talk openly about the stuff most brands shy away from.

Bye Bye UTI is a daily drink mix designed to help prevent urinary tract infections before they start. Developed with expert urogynecologists, it contains clinically-proven dosages of:

• D-Mannose (2,000mg) — traps bad bacteria like E. coli and binds them to the D-Mannose sugar molecule so they flush out instead of latching onto your bladder wall.
• Cranberry PACs — real cranberry proanthocyanidins (not generic cranberry extract) that maximize bacterial anti-adhesion support.
• Vitamin C — makes your urine more acidic to limit bacterial growth.
• Electrolytes — delivers faster hydration than water alone to help replenish and flush your tract.

Mix one packet into 12–16 oz of water. It's a refreshing strawberry lemonade flavor with no added sugar. Shop Bye Bye UTI →

It depends on your lifestyle:

• If you aren't having sex — get 10 packets and drink every 3 days for maintenance prevention.
• If you are having sex — get 20 packets and drink before and/or after sex for extra protection.

You can also take it after a sweaty workout, when you're feeling dehydrated, or anytime you want to give your urinary tract some extra support.

It's a refreshing strawberry lemonade flavor with no added sugar. Most customers love the taste — it's much better than choking down cranberry pills or juice. Mix it into cold water for the best experience.

No. Bye Bye UTI is a prevention supplement, not a treatment. It's your daily regimen for flushing bacteria before they cause an infection. If you think you have an active UTI, we recommend using our UTI Test Strips to check, and contacting your healthcare provider for appropriate treatment, which may include antibiotics.

D-Mannose is the clinically-studied ingredient most commonly associated with UTI prevention. Cranberry juice contains some beneficial compounds, but you'd need to drink a lot of it (with all that sugar) to get a meaningful dose. Our Bye Bye UTI drink mix delivers 2,000mg of concentrated D-Mannose plus cranberry PACs — the specific active compounds — in a single sugar-free packet. It's a more targeted, effective approach than cranberry juice alone.

Our Vaginal Probiotic is a maximum-support capsule delivering 20 billion CFUs across 8 clinically-studied probiotic strains specifically selected for vaginal health. It provides 4-in-1 support:

• Healthy vaginal flora
• Urinary tract health
• Digestion
• Immune health

Take 2 capsules per day. It's vegetarian, gluten-free, non-GMO, with no artificial flavors or synthetic colors. You may see results within 7 days, with full benefits in about 2 months. Shop Vaginal Probiotic →

Our Balanced Babe Probiotic Gummies ($25) deliver 5 billion CFUs of probiotics specifically formulated for vaginal flora, odor, pH, yeast balance, and urinary tract health — all in a convenient, tasty gummy format. Take 2 gummies daily as part of your wellness routine. Shop Gummies →

Our UTI Test Strips let you check for a potential UTI from home in minutes. Simply dip the test strip in a urine sample and compare the color change to the included chart. The strips test for leukocytes and nitrites — two key markers associated with urinary tract infections.

They're great for catching a UTI early or for peace of mind when you're not sure if your symptoms are UTI-related. Always follow up with your doctor if you get a positive result. Shop UTI Test Strips →

Our pH Balanced Wash is a gentle intimate cleanser formulated to match the natural pH of the vaginal area. It's free from parabens and sulfates. Use it daily in the shower for external use only — it helps maintain your natural balance without disrupting your microbiome.

It's designed for anyone who wants a clean, gentle alternative to regular body wash for intimate care. Shop pH Balanced Wash →

Our pH Balanced Wipes are perfect for on-the-go freshness — after a workout, during travel, during your period, or anytime you want a quick refresh. They're individually wrapped, and free from harsh chemicals. Like our wash, they're pH-balanced to support your body's natural environment. Shop pH Balanced Wipes →

Yes! Our products are designed to complement each other. Many customers use the Bye Bye UTI drink mix for daily UTI prevention alongside the Vaginal Probiotic for microbiome support, plus the wash and wipes for daily body care. Our bundles are built to make this easy:

• Complete Care Bundle ($50) — our full routine
• Vaginal & Urinary Health Bundle ($81) — supplements together
• UTI Defense Duo ($40) — Bye Bye UTI + Test Strips
• Daily Balance Bundle ($40) — daily essentials

For Bye Bye UTI, many customers notice a difference within the first few weeks of consistent use. It works by flushing bacteria each time you take it, so the protection is ongoing.

For the Vaginal Probiotic, you may see results within 7 days, with full benefits in about 2 months of daily use.

For the Wash and Wipes, you'll feel the difference right away.

We offer several bundles to help you save on your routine:

• Complete Care Bundle ($50) — full routine coverage
• Vaginal & Urinary Health Bundle ($81) — our supplement lineup together
• UTI Defense Duo ($40) — Bye Bye UTI + UTI Test Strips
• Daily Balance Bundle ($40) — daily essentials
• pH Balanced Bundle ($20) — wash + wipes together
• Smell Good Collection ($40) — body care essentials
• Travel Kit ($27) — everything you need on the go

Bundles are a great way to try multiple products at a better value.

We don't currently offer a dedicated student discount, but subscribing saves you 10% on every order. You can also sign up for our email list to get 10% off your first order and be the first to hear about sales and promotions.

Each packet of Bye Bye UTI contains:

• D-Mannose (2,000mg) — concentrated support to flush out bad bacteria
• Cranberry Fruit Powder (PACs) — real cranberry proanthocyanidins to maximize the formula
• Vitamin C (as ascorbic acid) — limits bacterial growth by making urine more acidic
• Potassium (as tripotassium citrate) — electrolyte support for faster hydration

The formula is plant-based, antibiotic-free, with no added sugar or artificial sweeteners. Developed with expert urogynecologists using clinically-proven dosages.

Our Vaginal Probiotic delivers 20 billion CFUs across 8 clinically-studied probiotic strains specifically selected for vaginal health, including strains that support healthy flora, pH balance, odor control, and yeast balance. The formula is vegetarian, gluten-free, and non-GMO.

Our products are made with all-natural ingredients and are generally well-tolerated. That said, we always recommend consulting your doctor or healthcare provider before starting any new supplement — especially if you're on prescription medications or managing an underlying health condition.

We recommend consulting your OB-GYN or healthcare provider before taking any supplements during pregnancy or while breastfeeding. They can advise based on your specific health needs.

No. Our probiotics are completely hormone-free. They support your microbiome, not your hormone levels. There are no phytoestrogens or hormone-altering ingredients in the formula.

Our Vaginal Probiotic Capsules are vegetarian, gluten-free, non-GMO, sugar-free, and free from artificial flavors or synthetic colors. Our pH Balanced Wash and Wipes are also clean and free from parabens. Please check individual product pages for full allergen and dietary information.

All Cheeky Bonsai products are produced in the USA.

Like all dietary supplements in the United States, our products are not evaluated or approved by the FDA. However, they are manufactured in FDA-registered, GMP-compliant facilities. Our products are not intended to diagnose, treat, cure, or prevent any disease.

There are no known harmful interactions between Bye Bye UTI and antibiotics. However, Bye Bye UTI is a prevention supplement — if you're currently on antibiotics for an active UTI, you should complete your full course of treatment as prescribed by your doctor. We always recommend checking with your healthcare provider before combining any supplements with prescription medication.

FSA/HSA eligibility can vary by plan. We recommend checking with your FSA/HSA provider to confirm whether our supplements qualify under your specific plan. Some plans do cover dietary supplements with a Letter of Medical Necessity from your doctor.

Once your order is placed, processing takes 1–3 business days. After that:

• Standard shipping — 5–7 business days
• Expedited shipping — 2–3 business days ($12 upgrade)

You'll receive a tracking number via email once your order ships.

We currently ship within the United States only.

We accept Visa, Mastercard, American Express, Discover, and PayPal.

We process orders quickly, so we can't guarantee changes after submission. If you need to modify or cancel, email hi@cheekybonsai.com as soon as possible and we'll do our best to help.

Sometimes packages are marked as delivered before they actually arrive, or they may have been left with a neighbor or at a secondary entrance. If you still don't see your package after 72 hours, please reach out to us at hi@cheekybonsai.com and we'll sort it out.

Contact us at hi@cheekybonsai.com immediately. While we can't guarantee address changes once an order has shipped, we'll do everything we can to help. Unfortunately, we aren't responsible for packages delivered to incorrect addresses provided by the customer.

Subscribers get 10% off every order, plus the convenience of automatic deliveries so you never run out. You can customize your delivery frequency, pause, skip, or cancel anytime — no commitments, no cancellation fees.

You choose your delivery frequency at checkout. We currently offer monthly or every 3 months options. You can change this anytime from your account.

Log in to your account at cheekybonsai.com and go to your subscription settings. From there you can:

• Skip your next delivery
• Pause your subscription
• Change delivery frequency
• Update payment or shipping info
• Cancel anytime

No hoops to jump through — you're in full control.

You can find Cheeky Bonsai products at select retail locations, including:

• Walmart — select locations nationwide, in the women's health / supplement aisle
• Erewhon — available at Erewhon Market locations in Southern California
• Berkeley Bowl — in the wellness section

Product availability varies by store. Use our Store Locator to find the nearest location.

Yes! Many of our products are available on Amazon. Search for "Cheeky Bonsai" to find our full selection. You can also shop directly at cheekybonsai.com for our complete product line and exclusive bundles.

We'd love to hear from you! For wholesale and stockist inquiries, please contact our retail team at retail@cheekybonsai.com.

We're always open to working with like-minded people and brands:

• Press inquiries: press@cheekybonsai.com
• Brand partnerships: partnerships@cheekybonsai.com
• General questions: hi@cheekybonsai.com