Frequently Asked Questions Frequently Asked Questions

We often see a mismatch between tracking info and our delivery partners. If you have not seen your package after 72 hours after it says it was delivered, please reach out to us at hi@cheekybonsai.com. We are not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or any delays caused by our delivery partners due to weather or other causes beyond our control.

Once your order is placed, processing may take up to 2-3 days. After your package leaves our fulfillment center, transit time will vary depending on your location. We’ll send you tracking information as soon as your order has shipped.

Items are eligible for returns within 30 days of purchase. Please email us at hi@cheekybonsai.com to initiate a return. Refunds will appear in your bank account within 5-10 business days of processing.

Unfortunately, we are not able to guarantee any changes to orders after they have been placed. If you would like to make any changes, please reach out to hi@cheekybonsai.com about your order. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit your order as it may have been processed and/or shipped out.

We have provided your tracking number for you to be able to track your order once it has shipped. Our standard shipping option generally delivers in 5-7 business days after it has left our warehouse and our expedited shipping option delivers in 3-4 days, but there may be delays with our mail carrier.

Unfortunately, Cheeky Bonsai is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the user. Shoot us an email at hi@cheekybonsai.com and we'll see if we can help.

We are currently shipping only in the US.

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Please reach out to us at hi@cheekybonsai.com with any questions.

You can login to your subscription account, and pause, skip or cancel anytime! If you have any other questions, please reach out to us at hi@cheekybonsai.com.

You can choose how often you will get your products! We currently have options to ship every month or every three months.

We offer a 10% discount on all of our subscription orders, so you can always be prepared and have our products on hand. You can customize, pause, and cancel your subscription at any time.

Cheeky Bonsai is an unapologetic everyday women's health brand founded by Elise Orthwein and Catherine Nguyen. After personally dealing with UTIs, Elise and Catherine set out to build the women's health brand of their dreams alongside top urogynecologists and OBGYNs.

We currently sell our products at Target, Urban Outfitters, XpresSpa, and on our website.

Our products are produced in the US.

We'd love to discuss. Please reach out at retail@cheekybonsai.com.

Press Inquiries: press@cheekybonsai.com.

We love partnering with brands who share common values with us. Please reach out to partnerships@cheekybonsai.com